Terms & Conditions — 399vet Online Casino

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 399vet ("the Platform", "we", "us", "our") governing all access to and use of the 399vet website located at https://399vet.com, including all games, betting markets, promotional offers, account services, and customer support facilities made available through the platform.

By accessing the 399vet platform, creating an account, making a deposit, claiming a bonus, placing a bet, or using any feature of the service in any capacity, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must not use the 399vet platform.

These Terms are written in English and the English version shall be the authoritative version for all purposes. In the event of any inconsistency between an English version and any translated summary or communication, the English text shall prevail.

Governing Law

These Terms shall be interpreted in accordance with generally accepted principles of online gaming law. Players are solely responsible for ensuring that their use of the 399vet platform complies with the laws applicable in their jurisdiction. 399vet makes no representation that access to or use of the platform is lawful in any particular jurisdiction outside of those in which the platform operates.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of these Terms. The remaining provisions shall continue in full force and effect as if the severed provision had never formed part of the agreement.

Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, and any specific bonus terms published on individual promotion pages, constitute the entire agreement between the Player and 399vet in respect of the subject matter herein and supersede all prior representations, understandings, and agreements, whether written or oral.

The 399vet platform is intended exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, place any bet, or participate in any promotion offered by 399vet. This requirement is non-negotiable and applies without exception to all players regardless of their location or the specific product they wish to access.

Eligibility Criteria

In addition to the age requirement, the following eligibility conditions must be satisfied before a player may register and use the 399vet platform:

• You must be a natural person acting on your own behalf and not as an agent for any third party.
• You must not be a current employee, director, contractor, or close family member of an employee or director of 399vet or any of its affiliated entities.
• You must not be subject to any self-exclusion order, whether imposed by 399vet or any other gaming platform, that is currently in effect.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You must not currently hold another active 399vet account under any name, email address, or payment method identifier.

Age Verification

399vet reserves the right to request documentary proof of age and identity from any player at any time. Verification documents may include a national identity card, passport, or other government-issued photographic identification. Withdrawals will not be processed until satisfactory age and identity verification has been completed. 399vet may suspend account activity, including the ability to place bets or claim bonuses, pending the outcome of a verification review.

To access the full range of products and services on 399vet, you must register a player account. Registration is free of charge. During registration, you will be required to provide accurate, complete, and current information including, but not limited to, your full legal name, date of birth, email address, mobile number, and preferred currency denomination.

Accuracy of Registration Information

You warrant that all information provided during registration is true, accurate, and complete at the time of submission. You further warrant that you will maintain and promptly update your registration information to ensure it remains accurate and complete throughout your use of the 399vet platform. Providing false, misleading, or incomplete registration information may result in immediate account suspension and forfeiture of any outstanding balance.

Account Security

You are solely responsible for maintaining the confidentiality of your 399vet account credentials, including your username and password. You must not share your account credentials with any other person. 399vet will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify 399vet support immediately at [email protected] if you suspect that your account credentials have been compromised.

One Account Policy

Each player is permitted to hold one and only one registered account on the 399vet platform. The creation of duplicate accounts — whether under the same name, different names, or using different email addresses, phone numbers, or payment method identifiers — is strictly prohibited. Where 399vet identifies duplicate accounts, all associated accounts will be suspended pending investigation. Any bonuses claimed across duplicate accounts will be voided, and any resulting winnings will be forfeited.

399vet supports a range of local and international payment methods to facilitate deposits and withdrawals for players in Bangladesh. All transactions on the platform are denominated in Bangladeshi Taka (৳). The following payment methods are currently accepted for both deposits and withdrawals, subject to the limits and conditions set out below.

Withdrawal Conditions

Withdrawals will only be processed to a payment method that has previously been used to make a deposit on the same 399vet account. This policy exists to prevent money laundering and to protect the integrity of the platform. 399vet reserves the right to request additional verification documents before approving any withdrawal, particularly where the withdrawal amount is substantially larger than the player's typical deposit amounts or where there is any other indication that a review is warranted.

Withdrawal Timing

All withdrawal processing times stated in the table above are target times and not guaranteed delivery windows. Processing times may be extended during periods of high volume, on public holidays observed in Bangladesh, or where additional verification review is required. 399vet will communicate any delay to the player via the registered email address associated with the account.

Prohibited Transactions

Players must not use the 399vet platform to process transactions on behalf of third parties. Depositing funds that are not owned by the registered account holder, or withdrawing to a payment destination not belonging to the account holder, is strictly prohibited and may constitute money laundering under applicable law. Any account found to be engaged in such activity will be suspended immediately and the matter referred to the relevant authorities.

399vet offers a range of bonuses, free bets, cashback offers, and promotional credits to eligible players from time to time. The availability of any specific promotion, the qualifying criteria, the bonus amount, and the wagering requirements applicable to that bonus are set out in the specific terms published alongside each individual promotion. These general Terms apply to all promotions in addition to any specific promotion terms.

Wagering Requirements

Unless stated otherwise in specific promotion terms, all bonus funds awarded by 399vet are subject to a wagering requirement before any bonus-derived winnings may be withdrawn. The wagering requirement specifies the total amount that must be wagered using the bonus balance before a withdrawal request will be approved. Bets placed using bonus funds in games that are excluded from wagering contribution will not count towards the requirement.

Bonus Abuse

399vet operates a zero-tolerance policy towards bonus abuse. Bonus abuse includes but is not limited to: claiming the same welcome offer more than once across duplicate accounts; using low-risk or arbitrage betting strategies specifically designed to meet wagering requirements without genuine play; coordinating bonus claims with other players to systematically extract value from promotional offers; and any other behaviour that 399vet reasonably determines to be in bad faith with respect to the promotion. Where bonus abuse is identified, 399vet reserves the right to void the bonus balance, void any winnings derived from the bonus, and close the account.

Promotion Validity

All promotional offers have a validity period during which qualifying deposits must be made, bonus codes (if applicable) must be entered, and wagering requirements must be met. Bonuses and any associated winnings that remain subject to wagering requirements at the expiry of the validity period will be removed from the account automatically. 399vet does not extend promotion validity periods.

By using the 399vet platform, you agree to conduct yourself at all times in a lawful, respectful, and honest manner. The following obligations apply to all registered players and to any person accessing the platform in any capacity.

Prohibited Conduct

The following actions are strictly prohibited on the 399vet platform:

• Using automated software, bots, scrapers, or any non-human process to interact with any part of the platform, including games, betting markets, and account management functions.
• Exploiting software bugs, technical errors, or pricing anomalies in betting markets for financial gain. Any winnings resulting from a demonstrable software error or odds pricing error may be voided by 399vet at its sole discretion.
• Attempting to circumvent platform security measures, including login throttling, identity verification requirements, or responsible gaming controls.
• Engaging in any form of collusion with other players in casino games, poker, or any other competitive game format available on the platform.
• Using the platform for any money laundering, tax evasion, fraud, or any other unlawful purpose.
• Posting, transmitting, or otherwise communicating abusive, defamatory, threatening, or discriminatory content through any communication channel associated with 399vet.
• Impersonating any employee, representative, or affiliate of 399vet in any context.

Responsibility for Device and Connection

You are solely responsible for ensuring that the device and internet connection you use to access 399vet are secure and free from malware. 399vet will not be liable for any loss attributable to malicious software operating on your device or to a compromised internet connection that results in interception of your 399vet session data.

Accurate Information Obligation

You must ensure that all information provided to 399vet at any time — whether during registration, in support communications, or in identity verification submissions — is accurate and truthful. Knowingly providing false information to 399vet constitutes a material breach of these Terms and may result in immediate account termination and the forfeiture of any outstanding balance.

399vet reserves the right to suspend or permanently close any player account at any time and for any reason, including but not limited to the circumstances described in this section. Where an account is suspended or closed for a reason attributable to player misconduct, 399vet reserves the right to withhold any outstanding balance pending the outcome of an investigation.

Grounds for Suspension or Closure by 399vet

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or fraudulent registration or verification information.
• Reasonable suspicion of money laundering, fraud, or other criminal activity.
• Operation of duplicate accounts.
• Confirmed underage gambling.
• Bonus abuse or any other form of systematic exploitation of promotional offers.
• Use of prohibited software or other methods to gain an unfair technical advantage.
• Chargebacks or disputed transactions initiated against 399vet by the player or by the player's payment provider.

Voluntary Account Closure

Players who wish to close their 399vet account voluntarily may do so at any time by contacting [email protected] with a written request for account closure. Before the account is closed, any real-money balance remaining will be returned to the player's verified payment method, subject to the standard withdrawal processing requirements set out in Section 4. Bonus balances that have not met their wagering requirements will be forfeited upon account closure.

Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period via their account settings or by contacting our support team. Self-exclusion periods are available from 24 hours to permanent closure. During a self-exclusion period, the account is disabled for all gaming activity and no promotional communications will be sent to the player. Self-exclusion requests are processed immediately upon receipt. For more information on the responsible gaming tools available at 399vet, please visit our Responsible Gaming page.

To the fullest extent permitted by applicable law, 399vet, its directors, officers, employees, contractors, agents, and affiliates shall not be liable to any player for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of or inability to use the 399vet platform, including but not limited to gambling losses, lost profits, loss of data, business interruption, or any other pecuniary loss.

Platform Availability

399vet endeavours to maintain continuous availability of the platform but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, emergency repairs, technical failures, or circumstances beyond 399vet's reasonable control, including but not limited to telecommunications network failures, power outages, acts of government, or natural disasters. 399vet will not be liable for any loss — including losses on open bets — resulting from platform unavailability.

Game Outcomes

All casino game outcomes on the 399vet platform are determined by certified random number generator software operated by the respective game providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi). 399vet does not influence or have the ability to influence individual game outcomes. 399vet accepts no liability for losses arising from game outcomes, regardless of the amount wagered or the player's subjective expectation of the outcome.

Third-Party Content

The 399vet platform may incorporate games, odds feeds, and other content provided by third-party suppliers. 399vet is not responsible for errors, inaccuracies, or interruptions in third-party content and does not warrant that such content is free from defects. Where a third-party error results in incorrect odds being offered or incorrect game results being displayed, 399vet reserves the right to void affected bets and return the wagered amounts to the players involved.

Indemnity

You agree to indemnify, defend, and hold harmless 399vet and its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of the platform, your violation of any applicable law, or your infringement of any third-party right.

Contact for Legal Queries

All formal legal correspondence regarding these Terms & Conditions should be directed to the 399vet support team in the first instance at [email protected]. Please include "Legal Notice" in the subject line of your message. 399vet aims to acknowledge all formal correspondence within five business days of receipt, measured in Bangladesh Standard Time (BST, UTC+6).