Responsible Gaming at 399vet

At 399vet, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that entertainment and player safety must go hand in hand. The vast majority of players who enjoy cricket betting, slots, live casino, and lottery games on our platform do so within healthy limits and for genuine fun. Our responsibility is to make sure the platform actively supports that enjoyment while providing meaningful protection for any player who may develop an unhealthy relationship with gambling.

We recognise that Bangladesh has a growing online gaming audience and that for many players, this is a relatively new form of entertainment. 399vet takes that context seriously. Our platform is designed to encourage informed play: clear odds, transparent bonus terms, and tools that put every player in full control of their own spending and time.

Every feature described on this page is available to all registered 399vet players free of charge. There is no barrier to accessing responsible gaming tools — no wait period, no fee, no requirement to justify your request. Simply contact our support team at [email protected] or use the self-service options within your account settings.

399vet enforces a strict minimum age policy across all products and all player touchpoints. This is not simply a terms-and-conditions statement — we actively verify player ages as part of our account opening and identity verification processes. Players who cannot confirm they are 18 years of age or older will not be permitted to deposit funds or participate in any real-money activity on the platform.

How We Verify Age

During account registration, all players are required to confirm they are 18 or older. Prior to processing a first withdrawal — and at any other point where our compliance team deems it necessary — players may be asked to submit documentary proof of age. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Accounts that cannot satisfy the age verification requirement will be suspended pending review.

Protecting Minors in Your Household

If you share a device or household with individuals under 18 years of age, we strongly recommend taking the following precautions:

• Always log out of your 399vet account after each session and never allow auto-save of your login credentials on shared devices.
• Use a strong, unique password for your 399vet account that is not known to other household members.
• Enable parental control or content filtering software on devices that minors use. Well-known tools include Google Family Link, Net Nanny, and built-in screen time restrictions on Android and iOS devices.
• Never allow a minor to observe or participate in your gaming sessions.

Self-exclusion is one of the most powerful tools available to any player who feels that their gambling is becoming difficult to control. When you self-exclude from 399vet, your account is locked for the duration of the exclusion period. You will not be able to log in, make deposits, place bets, or claim bonuses. Our marketing team will also remove you from all promotional communications for the duration of the exclusion.

Available Self-Exclusion Periods

• 6 months — suitable for players who want a significant break to reassess their relationship with gambling.
• 1 year — a longer pause for players who recognise a more persistent pattern they want to interrupt.
• 5 years — for players who want a long-term separation from the platform.
• Permanent exclusion — for players who wish to close their 399vet account and never return. This decision is irreversible.

How to Request Self-Exclusion

Self-exclusion requests are processed as a priority by our support team. To request self-exclusion, contact us via:

• Email: [email protected] with subject line "Self-Exclusion Request"
• Live chat: available 24/7 within the platform — state "self-exclusion" and a support agent will handle your request immediately

Once a self-exclusion is confirmed, it takes effect within one hour. The exclusion cannot be reversed or shortened before the chosen period expires. At the end of a temporary self-exclusion period, your account will not automatically reactivate — you must make a deliberate, active request to resume, and a mandatory 24-hour reflection period will apply before access is restored.

Deposit limits are a straightforward and effective way to maintain control over how much money you put into your 399vet account. By capping your deposits at a level you are genuinely comfortable with — and that aligns with your personal budget — you remove the risk of impulsive, high-volume deposits during an extended gaming session.

Limit Types

Increasing vs. Decreasing Limits

Decreasing a deposit limit takes effect immediately — the lower limit is applied as soon as the change is confirmed. Increasing a deposit limit, on the other hand, is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This asymmetry is intentional: it ensures that players cannot impulsively raise their limits in the heat of a gaming session, while allowing them to reduce limits without friction at any time.

How to Set or Modify Deposit Limits

Log in to your 399vet account and navigate to Account Settings → Responsible Gaming → Deposit Limits. You can set, view, and request modifications to your limits at any time. Alternatively, contact our support team at [email protected] and we will apply the change on your behalf.

A time-out is a shorter, temporary account suspension designed for players who recognise they need a break but are not ready for a full self-exclusion. Time-outs are quick to activate, take effect within one hour of the request being confirmed, and require no explanation or justification.

Time-Out Options

• 24 hours — a one-day break, often enough to step away from a frustrating session and regain perspective.
• 48 hours — a weekend break that prevents impulsive play after a losing streak.
• 7 days — a one-week pause that gives players meaningful space to reflect on their gaming habits.
• 30 days — a month-long break that functions as a lighter alternative to the 6-month self-exclusion period.

What Happens During a Time-Out

During an active time-out on your 399vet account:

• You cannot log in to the platform.
• All deposits from your linked bKash, Nagad, Rocket, Upay, or bank account are declined.
• You will not receive any promotional emails, bonus notifications, or marketing messages.
• Your account balance is preserved and any pending withdrawals continue to be processed normally.

Cool-Off After Time-Out

When a time-out period expires, 399vet does not automatically reactivate your account for gameplay. You must log in and confirm that you wish to resume. We also display a summary of your gaming activity from the 30 days prior to the time-out, giving you a clear picture of your recent behaviour before you decide whether to continue.

Problem gambling can develop gradually and is not always easy to identify in yourself. Many players who experience gambling-related harm do not realise it until significant financial or personal damage has occurred. The following self-assessment questions are adapted from widely used screening tools. They are not a clinical diagnosis, but they can help you reflect honestly on your relationship with gambling.

Answering yes to any of the above does not make you a bad person or a hopeless case. Problem gambling is a recognised condition with effective support pathways available. The first and most important step is honest acknowledgement. The second step is taking action — and 399vet is here to support that action with the tools described on this page.

399vet's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. If you are concerned about your gambling — or someone else's — reaching out is always the right move. There is no judgement, no record held against you, and no minimum threshold of "how bad it has to be" before we take your concern seriously.

Contact 399vet Support

Email: [email protected]
Subject line for responsible gaming requests: "Responsible Gaming Assistance"
Live chat: Available within your 399vet account — state "responsible gaming" at the start of the conversation.
Response target: within 3 business hours during peak hours (BST, UTC+6); urgent requests (self-exclusion, account lockdown) actioned within 1 hour.

What to Expect When You Reach Out

When you contact 399vet about a responsible gaming concern, our team will:

• Listen without judgement and confirm the nature of your request clearly before taking any action.
• Offer to immediately apply a time-out, self-exclusion, or deposit limit on your behalf if you prefer not to navigate account settings yourself.
• Provide information about the full range of tools available and explain how each one works.
• Where appropriate, signpost you to independent support organisations that specialise in gambling-related harm.

Helping a Friend or Family Member

If you are concerned about the gambling habits of someone close to you — a family member, partner, or friend — 399vet can accept responsible gaming requests from third parties in certain circumstances. Please contact [email protected] with as much detail as you are able to provide. We will handle the information sensitively and in accordance with our Privacy Policy.

Responsible gaming is not only about crisis intervention — it is equally about building healthy habits from the very start of your time on 399vet. The following practical tips help keep gambling entertaining and within safe boundaries for the long term.

Before You Play

• Set a budget before you log in. Decide in advance the maximum amount you are willing to spend in a given session, and treat that amount as gone the moment you deposit it. Never deposit with money you cannot afford to lose.
• Set a time limit. Decide how long you will play before you begin. Use your phone's alarm or the reality check feature in your account to enforce this limit.
• Play for entertainment, not income. Treat any winnings as a pleasant bonus, not an expected outcome. The house edge means that over the long run, gambling costs money — that is the reality of all casino and betting products.

While You Play

• Take regular breaks. Step away from the screen every 30 to 60 minutes. Fatigue and prolonged concentration impair judgement and can lead to impulsive decisions.
• Do not play under the influence. Alcohol and other substances impair decision-making. Avoid gambling when your judgement is compromised.
• Never chase losses. If you have reached your session budget, stop. A losing session does not mean the next session will be a winning one — each bet is statistically independent.
• Keep gaming in perspective. Balance your time with other leisure activities — sport, socialising, family time. Gambling should occupy a small, healthy slice of your overall leisure time.

After You Play

• Review your activity. 399vet provides a full transaction and gaming history in your account. Checking it regularly helps you stay aware of your actual spend versus your budgeted spend.
• Adjust your limits if needed. If you find yourself consistently reaching the boundary of your deposit limit, consider lowering it rather than raising it.
• Celebrate wins proportionately. Winning is enjoyable — but it can also trigger the urge to "ride the streak". Withdraw winnings when they reach a meaningful amount rather than immediately re-wagering them.