Privacy Policy — 399vet Online Casino

399vet collects personal data from players through several channels: directly during account registration and subsequent account management, automatically through your use of the platform, and from third-party payment processors and identity verification providers when you carry out transactions or complete verification steps. Below is a detailed account of the categories of personal data we collect and the context in which each category is gathered.

Registration Data

When you create a 399vet account, we collect the following information that you provide voluntarily:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify that you meet the minimum age requirement of 18 years)
• Email address (used as your primary account identifier and for communications)
• Mobile phone number (used for account security and support communications)
• Preferred currency (Bangladeshi Taka, ৳)
• Self-selected username and password (your password is stored in hashed form and is never visible to 399vet staff)

Identity Verification Data

To comply with our anti-money-laundering obligations and to protect players from identity fraud, 399vet may request documentary proof of identity and address at any point during the account lifecycle, including before processing your first withdrawal. Documents that may be requested include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (data page)
• Government-issued driving licence
• Utility bill or bank statement issued within the past three months (for address verification)

Identity documents submitted to 399vet are processed securely and retained only for as long as required by applicable legal obligations (see Section 6).

Financial Data

When you make a deposit or request a withdrawal, 399vet and our payment processing partners collect financial data necessary to complete the transaction. This may include your bKash, Nagad, or Rocket mobile wallet number, bank account details (where a bank transfer is used), or partial card details (card type, last four digits, expiry date) for Visa and Mastercard transactions. 399vet does not store full card numbers or mobile banking PINs on its own servers.

Usage and Behavioural Data

399vet automatically collects certain technical and behavioural data each time you use the platform. This data is used to operate the platform effectively, detect fraud, enforce responsible gaming controls, and improve the user experience. It includes:

• IP address and approximate geographic location (city-level, derived from IP)
• Device type, operating system, and browser version
• Session start and end times, pages visited, games played, and betting activity
• Deposit and withdrawal amounts and frequency
• Responsible gaming interactions (deposit limit requests, self-exclusion requests, cool-off periods)

Communications Data

If you contact 399vet support via email or live chat, we retain records of that correspondence. This includes the content of messages exchanged, timestamps, and any attachments submitted. These records are used to resolve disputes, train support staff, and maintain an accurate history of your account interactions.

399vet processes personal data only where there is a clear and legitimate purpose for doing so. The following table summarises the primary purposes for which your data is used and the legal basis that applies to each.

Promotional Communications

399vet will send promotional communications — including bonus offers, free bet notifications, and seasonal promotions relevant to the Bangladesh market (such as Eid specials or BPL season promotions) — only to players who have opted in to receive such communications. You may withdraw your consent to receive promotional communications at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Automated Decision-Making

399vet uses automated systems to detect suspicious betting patterns, identify potential bonus abuse, and flag accounts that may require responsible gaming intervention. Where an automated system produces a decision that materially affects your account — such as a temporary account suspension pending review — you have the right to request that a human member of the 399vet team reviews that decision. To exercise this right, contact [email protected] with the subject line "Automated Decision Review".

399vet does not sell your personal data. We share personal data with third parties only where it is necessary to deliver the services you have requested, to meet a legal obligation, or to protect the platform and its users from fraud or harm. The categories of third parties with whom we may share data are described below.

Payment Processors

To process deposits and withdrawals, 399vet shares the minimum necessary financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard network processors. Each of these partners operates under its own privacy policy and data protection obligations. 399vet selects payment partners who demonstrate commitment to industry-standard data security practices.

Game Providers

Games on the 399vet platform are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive your account identifier (not your full personal details) in order to initialise game sessions, calculate results, and maintain game history records for audit and dispute resolution purposes.

Identity Verification Services

Where 399vet uses a third-party identity verification service to assist with document review and age verification, your identity document data and registration data may be shared with that provider for processing. 399vet uses only reputable KYC (Know Your Customer) verification providers that are contractually bound to process data solely for the verification purpose and to implement appropriate security measures.

Legal and Regulatory Authorities

399vet may be required by law, court order, or regulatory authority to disclose personal data relating to specific players. In such cases, 399vet will comply with the legally binding request and will, where legally permitted to do so, notify the affected player of the disclosure. 399vet does not proactively provide player data to law enforcement or regulatory bodies except where required by a specific lawful obligation.

Business Transfers

In the event that 399vet undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such an event, 399vet will notify registered players via their registered email address prior to any transfer of their personal data and will ensure that the acquiring entity agrees to honour the commitments made in this Privacy Policy.

399vet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and gather aggregate analytics data that helps us improve the overall experience. This section explains what cookies we use, why, and how you can manage them.

What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies cannot execute programmes or deliver viruses to your device. They are used to enable certain website functions and to communicate information back to the originating website on subsequent visits. Similar technologies such as local storage and session tokens serve comparable purposes within a single browsing session.

Categories of Cookies Used by 399vet

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable you to log in, maintain your session across pages, and complete transactions. These cookies cannot be disabled without preventing you from using core platform features.
• Functionality cookies: These cookies remember your preferences such as your preferred language, display settings, and previously used payment methods to streamline your experience on return visits.
• Analytics cookies: These cookies collect aggregate, anonymised data about how players use the platform — which pages are most visited, where users exit, and which game categories are most popular. This data helps 399vet improve platform navigation and content.
• Security cookies: These cookies support fraud detection and platform integrity functions. They help identify unusual login patterns, suspicious session activity, and potential account takeover attempts.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block all third-party cookies or to selectively permit cookies from specific domains. Please note that disabling strictly necessary cookies will prevent you from logging in to your 399vet account and using the platform. For instructions on managing cookies in your specific browser, refer to the browser's official help documentation.

399vet implements a layered security framework designed to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. While no online platform can guarantee absolute security, 399vet maintains security practices consistent with industry standards for online gaming platforms serving the Bangladesh market.

Technical Measures

• SSL/TLS encryption on all data transmission between your device and 399vet servers
• Passwords stored exclusively as salted hashes — plain-text passwords are never stored or visible to any member of staff
• Database encryption at rest for sensitive personal and financial data fields
• Intrusion detection systems and real-time monitoring of platform access logs
• Regular vulnerability assessments and security patching cycles
• Two-factor authentication options available to all registered players for account login

Organisational Measures

• Role-based access control: staff can only access player data categories relevant to their specific job function
• All staff with access to personal data are required to complete data handling and security training
• Third-party data processors are contractually required to implement equivalent security standards
• Incident response procedures are in place to detect, contain, and report data security incidents promptly

Data Breach Notification

In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected players, 399vet will notify affected players via their registered email address as soon as practicable after the breach is identified and contained. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.

399vet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following retention guidelines apply to the main data categories held by 399vet.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Early Deletion Requests

Players may request early deletion of their personal data by submitting a written request to [email protected] with the subject line "Data Erasure Request". 399vet will review each request individually and respond within ten business days. Where legal retention obligations prevent full deletion, 399vet will explain which data categories must be retained, for how long, and on what legal basis. Data that is not subject to a mandatory retention obligation will be deleted within 30 days of the confirmed request.

399vet respects your rights over your own personal data. The following rights are available to all registered players. To exercise any of these rights, contact [email protected] with a clear description of your request. We will verify your identity before processing any data rights request and will respond within ten business days of receipt of a verified request.

Right of Access

You have the right to request a copy of the personal data that 399vet holds about you. This is sometimes called a Subject Access Request. Upon receipt of a verified request, 399vet will provide you with a summary of the data categories held, the purposes for which each category is processed, and, where applicable, the third parties to whom that data has been disclosed.

Right to Rectification

If any personal data held by 399vet about you is inaccurate or incomplete, you have the right to request a correction. 399vet will rectify confirmed inaccuracies within ten business days of receiving the request and supporting documentation where applicable.

Right to Erasure

You have the right to request deletion of your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been processed unlawfully. As noted in Section 6, certain data categories must be retained for legal reasons and cannot be deleted upon request.

Right to Restrict Processing

You have the right to request that 399vet restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data and are awaiting verification, or if you have objected to processing and are awaiting a response. During a restriction period, 399vet will continue to store your data but will not actively process it beyond storage.

Right to Data Portability

Where 399vet processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format. This right applies to data you have actively provided to 399vet (such as registration data and preference settings) and does not extend to derived or inferred data.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on 399vet's legitimate interests. If you object, 399vet will cease processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

399vet reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When a material change is made to this Privacy Policy, 399vet will notify registered players via the email address associated with their account at least seven days before the updated policy takes effect. The "Effective Date" at the top of this page will be updated to reflect the date the new version comes into force.

Continued Use as Acceptance

Continued use of the 399vet platform after the notified effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must discontinue use of the platform and may request account closure and data deletion in accordance with Section 7 of this policy.

Privacy Contact

All privacy-related queries, data rights requests, and concerns about how 399vet handles personal data should be directed to our support team. We are committed to responding to all privacy enquiries promptly and transparently.

Email: [email protected]
Subject line: Please include "Privacy Query", "Data Rights Request", or "Privacy Concern" as appropriate.
Response target: within 3 business hours during peak hours (BST, UTC+6); full response within 10 business days.

For general platform support, responsible gaming assistance, or payment queries, the same support address is available 24/7. All correspondence is handled in English.